Cancellation policy

Cancellation Policy:

  1. Order Cancellation:

    • Customers can cancel their orders within [X] hours/days of placing the order without incurring any cancellation fees.
    • After the specified timeframe, cancellations may be subject to a cancellation fee of [X]% of the order value.
  2. Cancelled Orders Prior to Shipment:

    • If an order is canceled before it has been shipped, customers are eligible for a full refund of the purchase price.
    • Refunds will be processed within [X] business days from the cancellation request.
  3. Return and Refund Policy:

    • If customers wish to cancel an order after it has been shipped, they can initiate a return within [X] days of receiving the product.
    • The product must be returned in its original condition, unused, and with all original packaging and tags intact.
    • Customers are responsible for the return shipping costs unless the product is defective or damaged upon receipt.
  4. Refund Processing:

    • Once the returned product is received and inspected, refunds will be processed within [X] business days.
    • Refunds will be issued to the original payment method used for the purchase.
  5. Exceptions:

    • Custom-made or personalized products may not be eligible for cancellation or return unless they are defective or damaged.
    • Perishable or consumable products may have specific cancellation and return policies due to their nature.
  6. Communication:

    • Customers must contact our customer support team at [contact details] to initiate a cancellation or return request.
    • All cancellation and return requests will be handled promptly and professionally.