Cancellation Policy:

1. Order Cancellation:

   • Customers can cancel their orders within [X] hours/days of placing the order without incurring any cancellation fees.
   • After the specified timeframe, cancellations may be subject to a cancellation fee of [X]% of the order value.

2. Cancelled Orders Prior to Shipment:

   • If an order is canceled before it has been shipped, customers are eligible for a full refund of the purchase price.
   • Refunds will be processed within [X] business days from the cancellation request.

3. Return and Refund Policy:

   • If customers wish to cancel an order after it has been shipped, they can initiate a return within [X] days of receiving the product.
   • The product must be returned in its original condition, unused, and with all original packaging and tags intact.
   • Customers are responsible for the return shipping costs unless the product is defective or damaged upon receipt.

4. Refund Processing:

   • Once the returned product is received and inspected, refunds will be processed within [X] business days.
   • Refunds will be issued to the original payment method used for the purchase.

5. Exceptions:

   • Custom-made or personalized products may not be eligible for cancellation or return unless they are defective or damaged.
   • Perishable or consumable products may have specific cancellation and return policies due to their nature.

6. Communication:

   • Customers must contact our customer support team at [contact details] to initiate a cancellation or return request.
   • All cancellation and return requests will be handled promptly and professionally.